Aims & Objectives of Your Menopause Doctor
Established by Dr Jayne Forrester-Paton a Menopause Specialist, GP and Sexual health Specialist doctor, Your Menopause Doctor is a private menopause clinic offering evidenced-based, personalised and holistic menopause care. Your Menopause Doctor will treat patients with any problems relating to the menopause including those experiencing perimenopause, surgical menopause, early or premature menopause and genitourinary syndrome of the menopause. Advice will be provided on symptoms and diagnosis. Treatment options will include HRT, lifestyle advice and non-hormonal medications. Patients will be supported to choose the most appropriate treatment pathway for their personal circumstances. Blood tests, intrauterine contraceptive devices and ultrasound scans can be arranged as and when needed with partner organisations and advice provided on the results.
Services
Services are provided in person, be video or by telephone. In person consultations are conducted at: Cathedral Road Clinic, 242 Cathedral Rd, Pontcanna, Cardiff, CF11 9JG. An outreach clinic will be held in Penarth.
Services are offered to women aged 18 and above who are domiciled in the UK. The services provided are specific to menopause care. No emergency services are provided at the clinic and no out-of-hours care is provided. All other medical matters should be directed to your GP and all serious medical problems discussed urgently with your GP or the emergency services.
Booking an appointment
Patients can self-refer to clinic.
Appointments can be booked online at: https://www.yourmenopausedoctor.co.uk/contact/
At the time of booking, all patients are required to register personal details which are held securely in keeping with our privacy policy.
About your consultation
All patients attending the clinic for the first time are required to book an Initial Consultation, this is to allow adequate time for a full assessment of your medical needs and to enable the safe and effective delivery of care. This requirement applies even if you have been seen by another clinic or doctor for menopause care. Follow up care is recommended 3 months after initiation of treatment or following an alteration to treatment and is booked as a Follow Up Consultation. Telephone Discussions are for existing patients only and are for the purposes of clarifying medication instructions or discussing the results of blood tests.
Appointment durations are:
Initial Consultation 45 minutes
Follow Up Consultation up to 25 minutes
Telephone Discussion up to 10 minutes
Fees
The fee paid for a consultation includes the consultation, the written prescription issued in the consultation (but not the cost of any medication prescribed) and a summary letter that will be sent to you and copied to your GP. The writing of additional prescriptions, either new or repeat, that are issued outside of a consultation will incur an additional fee. Additional letters requested or issued outside of a consultation will incur a fee.
Initial Consultation £250
Follow Up Consultation £150
Telephone Discussion £60
Prescription Fee £30
Additional letter correspondence £30
Fees are subject to review in January each year.
As part of your assessment your doctor may advise that blood tests or further investigations are recommended. The cost of these test and investigations is in addition to the fee paid for the consultation.
Following a consultation, a consultation letter will be provided and with your consent a copy will also be sent to your general practitioner.
Paying for your consultation or prescription
Payment can be made by most credit and debit cards; we do not accept cash or cheques. Card details must be provided at the point of booking a consultation and payment will be processed immediately. Payment processing services are provided by Stripe. All details provided by you are held by Stripe in keeping with their privacy policy https://stripe.com/gb/privacy. We do not store any of your payment card details on our system and can hold no liability for a data breach incurred by a third-party provider.
Confirmation of your booking
You will receive immediate email confirmation of your booking. The email will contain a link to complete a New Patient registration questionnaire in advance of your appointment to provide information on your past medical history and medication. This must be completed prior to your attendance for consultation. If a video consultation has been booked, the email will contain a link to use to activate the video connection at the time of the consultation. You will also be requested to provide contact details and a secure NHS email address for your GP. Your Menopause Doctor believes that it is in the best interests of patients that information about their medical history and medication prescribed, is shared with your GP.
For the video consultation
You will need to use an appropriate device with access to the internet via a browser such as Chrome, Firefox or Safari. No additional applications are required. PLEASE NOTE that Internet Explorer and Microsoft Edge are NOT compatible with our system. Please ensure you have your video and audio enabled, that you are in a private location and, to maintain confidentiality, that you are unlikely to be overheard.
What Happens if You Are Late?
If you know that you are going to be delayed, please notify the clinic by emailing: support@yourmenopausedoctor.co.uk or calling: 029 2023 5220. If you are late, the doctor will wait for 10 minutes for your late arrival. Beyond this time, you will be deemed to have missed your appointment.
PLEASE NOTE that we are unable to offer any form of refund for a missed appointment and all fees paid will be forfeit.
Cancellation policy
If you need to cancel or rearrange your appointment, please provide us with 48 business hours’ notice. Please note this does not include weekends or bank holidays. You can cancel your appointment by clicking on the cancellation link contained in the email confirmation of your appointment or by emailing: support@yourmenopausedoctor.co.uk.
If you cancel with more than 48 business hours’ notice you will receive a full refund back to the payment card. Stripe advises that refunds can take 5-10 working days to appear in your account. If you cancel or rearrange your appointment with less than 48 business hours notice, or do not show for your appointment, the fees are non-refundable, regardless of circumstance.
Privacy and Personal Information
Your privacy is important to us. Any information provided by you will be held in keeping with our privacy policy.
Your personal medical information will be stored securely by our service provider, Semble, in keeping with their privacy policy https://www.semble.io/privacy-policy.
Prescriptions
The prescribing of medication is a key element of care delivered by Your Menopause Doctor. In doing so it is necessary to share information with the pharmacy to enable the safe and effective delivery of care. You consent to the sharing of information for this purpose.
Prescriptions written and issued as part of a consultation carry no additional fee (excluding the cost of the medicines to be purchased). All prescriptions, new or repeat, issued outside of a consultation will incur a Prescription Fee. Payment of this fee is required in advance of the written prescription being issued.
In most circumstances, the prescription will be sent electronically to an online pharmacy. This service is provided as a courtesy. Your Menopause Doctor is not responsible for the supply and/or delivery of such prescribed medications. The supply and/or delivery of the medication is the responsibility of the pharmacy as third-party provider. Any disputes or concerns regarding the supply and/or delivery of medication should be addressed directly to the pharmacy concerned.
All pharmacies are governed by the General Pharmaceutical Council (GPhC). Information about a registered pharmacy can be found at:
https://www.pharmacyregulation.org/registers/pharmacy.
Services are provided in keeping with the terms and conditions of the pharmacy, a copy of which can be obtained by contacting the pharmacy direct.
Communications
After each consultation you will be provided with a letter that summarises the discussion, the management plan and the proposed follow up. You will receive this by email to the email address provided at registration. This will come as an email notification from Semble with a link to a shared document which will contain your letter. You can access this securely on Semble by simply entering your date of birth. It is your responsibility to notify the clinic of a change in email address.
A copy of this letter will be emailed to your registered GP if you provided their name and a secure email address for them at the time of registration. It is your responsibility to update the clinic in the event of a change of GP.
Email communication will be limited to the clarification of prescribing instructions or details of follow up requirements. No consultations will be conducted by email. If you have medical concerns regarding your symptoms or medication, you will be asked to book a Follow Up consultation.
Referrals
Onward referral for further investigation or management will be undertaken when clinically indicated. This will be to a service provider at a location close to you or as dictated by your private healthcare provider. A letter of referral will be provided to ensure that the relevant information is communicated.
Complaints procedure
Your Menopause Doctor strives to deliver safe, effective care to you. In the event that you are unhappy with the care that you have received we welcome your feedback. Dr Jayne Forrester-Paton investigates and responds to all complaints. The complaints procedure is designed to make sure that complaints are investigated as quickly as possible. Complaints will be acknowledged within 2 working days. An initial investigation and response will be provided within 21 days of the date when it was raised. If for any reason Dr Forrester-Paton is unable to meet this timescale, the delay will be explained, and a revised date provided.
If you would like to make a complaint, please it in writing and send to: support@yourmenopausedoctor.co.uk
Making a complaint does not prejudice a patient’s right to complain to Healthcare Inspectorate Wales (HIW). Health Inspectorate Wales: Rhydycar Business Park, Merthyr Tydfil CF48 1UZ, hiw@gov.wales Tel: 0300 062 8163
Registration authority
Health Inspectorate Wales
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Email: hiw@gov.wales
Tel: 0300 062 8163